Refund policy

The Barossa Regional Gallery operates under Barossa Council policy accessible here and adheres to the Australian Competition and Consumer Commission regulations and Fair Trading Act 1987 | South Australian Legislation. 

Since 1 January 2011, consumers in Australia have the right to ask for a repair, replacement or refund.
They can use their rights for:
•     things bought in shops or online
•     things hired
•     services paid for.
Consumers can use their rights even if the product or service has:
•     a voluntary warranty offered by the supplier
•     an extended warranty they’ve bought
•     a voluntary or extended warranty that has expired.

If you I ask for a repair, replacement or refund at the Barossa Regional Gallery, we reserve the right to:
•     ask you for proof of purchase such as a receipt or bank statement
•     discuss with you whether the problem is major or not.

If it’s a major problem you will be able to choose a refund, repair or replacement (or compensation in the case of services).
If it’s not a major problem an authorised officer of the Barossa Council reserves the right to choose whether they will repair, replace or refund the product, or fix the problem with the service.

The South Australian Consumer and Business Services can be contacted via ph: 131882 or visit online www.cbs.sa.gov.au.

The Australian Competition and Consumer Commission (ACCC) website supports consumers and businesses to understand their rights and responsibilities under consumer guarantees. Please visit the ACCC Website page Repair, replace, refund, cancel | ACCC or for general guidance only, download brochure Repair, replace, refund, cancel | ACCC